/* Support Center — стандартная страница сайта /#/support-center
   Адаптивный лейаут с тёмным фоном основного сайта; красивые статусы и DnD. */

:root {
  --sc-page-bg: rgba(15, 17, 24, 0.6);
  --sc-card-bg: rgba(255, 255, 255, 0.04);
  --sc-card-border: rgba(255, 255, 255, 0.08);
  --sc-card-hover: rgba(255, 255, 255, 0.07);
  --sc-text: #f3f5fb;
  --sc-text-muted: rgba(243, 245, 251, 0.65);
  --sc-text-dim: rgba(243, 245, 251, 0.45);
  --sc-accent: #f6c560;
  --sc-accent-strong: #ffb946;
  --sc-accent-text: #1a1610;
  --sc-danger: #ff5b6d;
  --sc-ok: #5bd28a;
  --sc-info: #6fa4ff;
  --sc-warn: #ffd06b;
  --sc-radius: 16px;
  --sc-radius-sm: 10px;
  --sc-input-bg: rgba(255, 255, 255, 0.06);
  --sc-input-border: rgba(255, 255, 255, 0.12);
  --sc-input-focus: rgba(246, 197, 96, 0.55);
}

.support-center-page {
  padding: 26px 18px 60px;
  color: var(--sc-text);
  min-height: calc(100vh - 80px);
}

.support-center-page__inner {
  max-width: 1280px;
  margin: 0 auto;
  display: flex;
  flex-direction: column;
  gap: 22px;
}

/* Двухколоночный лейаут: слева — встроенный чат, справа — тикеты */
.support-center-layout {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(0, 1.15fr);
  gap: 18px;
  align-items: start;
}
.support-center-layout > .support-center-page__view { min-width: 0; display: flex; flex-direction: column; gap: 18px; }

.support-center-page__header {
  display: flex;
  flex-wrap: wrap;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  background: var(--sc-page-bg);
  border: 1px solid var(--sc-card-border);
  border-radius: var(--sc-radius);
  padding: 22px 22px;
}

.support-center-page__heading { display: flex; flex-direction: column; gap: 6px; max-width: 620px; }
.support-center-page__title {
  margin: 0;
  font-size: 1.7rem;
  font-weight: 700;
  letter-spacing: -0.01em;
}
.support-center-page__subtitle {
  margin: 0;
  color: var(--sc-text-muted);
  font-size: 0.95rem;
  line-height: 1.55;
}

.support-center-page__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.support-center-btn {
  border: none;
  cursor: pointer;
  padding: 10px 16px;
  border-radius: 999px;
  font-weight: 600;
  font-size: 0.92rem;
  display: inline-flex;
  align-items: center;
  gap: 8px;
  text-decoration: none;
  transition: background 0.15s ease, color 0.15s ease, transform 0.15s ease, box-shadow 0.15s ease;
  color: var(--sc-text);
  background: var(--sc-card-bg);
  border: 1px solid var(--sc-card-border);
  line-height: 1;
}
.support-center-btn:hover { background: var(--sc-card-hover); transform: translateY(-1px); }
.support-center-btn:active { transform: translateY(0); }
.support-center-btn:disabled { opacity: 0.6; cursor: not-allowed; transform: none; }

.support-center-btn--primary {
  background: var(--sc-accent);
  color: var(--sc-accent-text);
  border-color: transparent;
  box-shadow: 0 10px 30px rgba(246, 197, 96, 0.18);
}
.support-center-btn--primary:hover { background: var(--sc-accent-strong); color: var(--sc-accent-text); }

.support-center-btn--ghost { background: rgba(255, 255, 255, 0.05); }

.support-center-btn__icon { font-size: 0.98rem; line-height: 1; }
.support-center-btn__svg { flex: 0 0 auto; display: block; }

.support-center-page__view {
  display: flex;
  flex-direction: column;
  gap: 18px;
}

.support-center-loading {
  padding: 60px 20px;
  text-align: center;
  color: var(--sc-text-muted);
}

/* --- Toolbar и чипы --- */
.support-center-toolbar {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 10px 14px;
  background: var(--sc-card-bg);
  border: 1px solid var(--sc-card-border);
  border-radius: var(--sc-radius);
}
.support-center-chips { display: flex; flex-wrap: wrap; gap: 6px; }
.support-center-chip {
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid var(--sc-card-border);
  color: var(--sc-text-muted);
  padding: 7px 13px;
  border-radius: 999px;
  cursor: pointer;
  font-size: 0.85rem;
  font-weight: 500;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  transition: background 0.15s, color 0.15s, border-color 0.15s;
}
.support-center-chip:hover { background: rgba(255, 255, 255, 0.07); color: var(--sc-text); }
.support-center-chip.is-active {
  background: rgba(246, 197, 96, 0.16);
  border-color: rgba(246, 197, 96, 0.45);
  color: var(--sc-accent);
}
.support-center-chip__count {
  background: rgba(255, 255, 255, 0.08);
  border-radius: 999px;
  padding: 1px 7px;
  font-size: 0.75rem;
  font-weight: 600;
  color: var(--sc-text);
}
.support-center-chip.is-active .support-center-chip__count { background: rgba(255, 255, 255, 0.18); }

.support-center-toolbar__cta { margin-left: auto; }

.support-center-hint {
  background: rgba(111, 164, 255, 0.08);
  border: 1px solid rgba(111, 164, 255, 0.22);
  color: rgba(220, 232, 255, 0.92);
  padding: 11px 14px;
  border-radius: var(--sc-radius-sm);
  font-size: 0.88rem;
  line-height: 1.5;
}
.support-center-inline-link {
  background: none;
  border: none;
  color: var(--sc-info);
  padding: 0;
  font: inherit;
  cursor: pointer;
  text-decoration: underline;
}
.support-center-inline-link:hover { color: #99bcff; }

/* --- Список карточек тикетов --- */
.support-center-list {
  display: grid;
  grid-template-columns: 1fr;
  gap: 12px;
}
.support-center-card {
  background: var(--sc-card-bg);
  border: 1px solid var(--sc-card-border);
  border-radius: var(--sc-radius);
  padding: 14px 16px;
  text-align: left;
  cursor: pointer;
  color: var(--sc-text);
  display: grid;
  grid-template-rows: auto auto auto auto;
  gap: 6px;
  transition: background 0.15s, border-color 0.15s, transform 0.15s;
}
.support-center-card:hover { background: var(--sc-card-hover); transform: translateY(-1px); }
.support-center-card.is-unread { border-color: rgba(246, 197, 96, 0.4); box-shadow: 0 0 0 1px rgba(246, 197, 96, 0.15); }
.support-center-card__top {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}
.support-center-card__number {
  font-family: ui-monospace, "SF Mono", Menlo, Consolas, monospace;
  font-size: 0.82rem;
  color: var(--sc-text-muted);
}
.support-center-card__unread-dot {
  width: 9px; height: 9px; border-radius: 50%;
  background: var(--sc-accent);
  box-shadow: 0 0 12px rgba(246, 197, 96, 0.6);
}
.support-center-card__subject {
  font-size: 1.02rem;
  font-weight: 600;
  line-height: 1.35;
}
.support-center-card__snippet {
  font-size: 0.86rem;
  color: var(--sc-text-muted);
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}
.support-center-card__meta {
  display: flex;
  justify-content: space-between;
  align-items: center;
  font-size: 0.78rem;
  color: var(--sc-text-dim);
  gap: 12px;
}

/* --- Статусы --- */
.support-center-badge {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 3px 10px;
  border-radius: 999px;
  font-size: 0.76rem;
  font-weight: 600;
  border: 1px solid rgba(255, 255, 255, 0.1);
  background: rgba(255, 255, 255, 0.05);
  color: var(--sc-text);
  white-space: nowrap;
}
.support-center-badge::before {
  content: "";
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: currentColor;
  opacity: 0.85;
  box-shadow: 0 0 0 2px rgba(255, 255, 255, 0.06);
  flex: 0 0 auto;
}
.support-center-badge--st-new      { background: rgba(255, 208, 107, 0.13); border-color: rgba(255, 208, 107, 0.35); color: #ffd96b; }
.support-center-badge--st-progress { background: rgba(111, 164, 255, 0.13); border-color: rgba(111, 164, 255, 0.35); color: #8db4ff; }
.support-center-badge--st-waiting  { background: rgba(91, 210, 138, 0.13); border-color: rgba(91, 210, 138, 0.35); color: #6fe2a3; }
.support-center-badge--st-closed   { background: rgba(255, 255, 255, 0.07); border-color: rgba(255, 255, 255, 0.13); color: var(--sc-text-muted); }
.support-center-badge--st-closed::before { box-shadow: 0 0 0 2px rgba(255, 255, 255, 0.04); }
.support-center-badge--overdue     { background: rgba(255, 91, 109, 0.13); border-color: rgba(255, 91, 109, 0.4); color: #ff8a98; }

/* --- Пустое состояние --- */
.support-center-empty {
  background: var(--sc-card-bg);
  border: 1px dashed var(--sc-card-border);
  border-radius: var(--sc-radius);
  padding: 50px 26px;
  text-align: center;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 12px;
}
.support-center-empty--inline { padding: 28px 18px; }
.support-center-empty__icon {
  width: 56px;
  height: 56px;
  border-radius: 18px;
  background: rgba(246, 197, 96, 0.1);
  border: 1px solid rgba(246, 197, 96, 0.25);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  color: var(--sc-accent);
}
.support-center-empty__icon svg { width: 28px; height: 28px; display: block; }
.support-center-empty__title { margin: 0; font-size: 1.25rem; font-weight: 700; }
.support-center-empty__text { margin: 0; color: var(--sc-text-muted); max-width: 480px; line-height: 1.55; }
.support-center-empty__actions { display: flex; gap: 8px; flex-wrap: wrap; justify-content: center; margin-top: 8px; }

/* --- Форма создания --- */
.support-center-form {
  background: var(--sc-card-bg);
  border: 1px solid var(--sc-card-border);
  border-radius: var(--sc-radius);
  padding: 22px 22px 24px;
  display: flex;
  flex-direction: column;
  gap: 16px;
}
.support-center-form__breadcrumbs { display: flex; align-items: center; gap: 6px; }
.support-center-link {
  background: none;
  border: none;
  color: var(--sc-text-muted);
  font: inherit;
  cursor: pointer;
  padding: 0;
  font-size: 0.9rem;
}
.support-center-link:hover { color: var(--sc-text); }
.support-center-form__title { margin: 0; font-size: 1.4rem; font-weight: 700; }
.support-center-form__hint { margin: 0; color: var(--sc-text-muted); font-size: 0.92rem; line-height: 1.5; }

.support-center-field { display: flex; flex-direction: column; gap: 6px; }
.support-center-field-row { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.support-center-label {
  font-size: 0.82rem;
  font-weight: 600;
  color: var(--sc-text-muted);
  text-transform: uppercase;
  letter-spacing: 0.02em;
}
.support-center-input {
  background: var(--sc-input-bg);
  border: 1px solid var(--sc-input-border);
  border-radius: var(--sc-radius-sm);
  padding: 11px 14px;
  color: var(--sc-text);
  font-size: 0.96rem;
  font: inherit;
  width: 100%;
  outline: none;
  transition: border-color 0.15s, background 0.15s;
}
.support-center-input:focus { border-color: var(--sc-input-focus); background: rgba(255, 255, 255, 0.08); }
.support-center-input--ta { min-height: 130px; resize: vertical; font-family: inherit; line-height: 1.55; }

.support-center-radio-group {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}
.support-center-radio {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  background: var(--sc-input-bg);
  border: 1px solid var(--sc-input-border);
  border-radius: var(--sc-radius-sm);
  padding: 9px 13px;
  cursor: pointer;
  font-size: 0.9rem;
  user-select: none;
}
.support-center-radio input { accent-color: var(--sc-accent); }
.support-center-radio:hover { background: rgba(255, 255, 255, 0.09); }

/* --- Drag-and-drop --- */
.support-center-dropzone {
  border: 2px dashed var(--sc-input-border);
  background: rgba(255, 255, 255, 0.02);
  border-radius: var(--sc-radius);
  padding: 22px 18px;
  text-align: center;
  cursor: pointer;
  transition: background 0.15s, border-color 0.15s;
  display: flex;
  flex-direction: column;
  gap: 6px;
  align-items: center;
  color: var(--sc-text-muted);
  outline: none;
}
.support-center-dropzone:hover { border-color: rgba(246, 197, 96, 0.45); background: rgba(246, 197, 96, 0.04); }
.support-center-dropzone.is-dragover {
  border-color: var(--sc-accent);
  background: rgba(246, 197, 96, 0.08);
  color: var(--sc-text);
}
.support-center-dropzone__icon {
  width: 38px;
  height: 38px;
  border-radius: 12px;
  background: rgba(255, 255, 255, 0.04);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  color: var(--sc-text-muted);
}
.support-center-dropzone__icon svg { width: 18px; height: 18px; display: block; }
.support-center-dropzone:hover .support-center-dropzone__icon { background: rgba(246, 197, 96, 0.12); color: var(--sc-accent); }
.support-center-dropzone.is-dragover .support-center-dropzone__icon { background: rgba(246, 197, 96, 0.18); color: var(--sc-accent); }
.support-center-dropzone__text { font-size: 0.95rem; }
.support-center-dropzone__link { color: var(--sc-accent); text-decoration: underline; cursor: pointer; }
.support-center-dropzone__hint { font-size: 0.78rem; color: var(--sc-text-dim); }

.support-center-files {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(220px, 1fr));
  gap: 8px;
  margin-top: 4px;
}
.support-center-file {
  background: var(--sc-card-bg);
  border: 1px solid var(--sc-card-border);
  border-radius: var(--sc-radius-sm);
  padding: 8px 10px;
  display: flex;
  align-items: center;
  gap: 10px;
  position: relative;
}
.support-center-file__preview {
  width: 42px; height: 42px;
  object-fit: cover;
  border-radius: 8px;
  display: block;
}
.support-center-file__icon {
  width: 42px; height: 42px;
  border-radius: 8px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  background: rgba(255, 255, 255, 0.06);
  color: var(--sc-text-muted);
}
.support-center-file__icon svg { width: 20px; height: 20px; display: block; }
.support-center-file__meta { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.support-center-file__name {
  font-size: 0.85rem;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.support-center-file__size { font-size: 0.72rem; color: var(--sc-text-dim); }
.support-center-file__remove {
  background: none;
  border: none;
  color: var(--sc-text-muted);
  cursor: pointer;
  font-size: 0.9rem;
  padding: 4px 6px;
  border-radius: 6px;
}
.support-center-file__remove:hover { background: rgba(255, 91, 109, 0.18); color: var(--sc-danger); }

.support-center-form__actions {
  display: flex;
  justify-content: flex-end;
  gap: 8px;
  margin-top: 4px;
}

/* --- Детальный просмотр --- */
.support-center-detail {
  display: flex;
  flex-direction: column;
  gap: 16px;
}
.support-center-detail__head {
  background: var(--sc-card-bg);
  border: 1px solid var(--sc-card-border);
  border-radius: var(--sc-radius);
  padding: 18px 20px;
  display: flex;
  flex-direction: column;
  gap: 10px;
}
.support-center-detail__meta {
  display: flex;
  gap: 12px;
  flex-wrap: wrap;
  align-items: center;
  color: var(--sc-text-muted);
  font-size: 0.85rem;
}
.support-center-detail__number {
  font-family: ui-monospace, "SF Mono", Menlo, Consolas, monospace;
  background: rgba(255, 255, 255, 0.06);
  padding: 3px 9px;
  border-radius: 999px;
  font-size: 0.82rem;
}
.support-center-detail__date, .support-center-detail__category { font-size: 0.82rem; }
.support-center-detail__subject {
  margin: 4px 0 0;
  font-size: 1.3rem;
  font-weight: 700;
  line-height: 1.35;
}
.support-center-detail__actions { margin-top: 4px; display: flex; gap: 8px; flex-wrap: wrap; }

.support-center-thread {
  background: var(--sc-card-bg);
  border: 1px solid var(--sc-card-border);
  border-radius: var(--sc-radius);
  padding: 14px;
  display: flex;
  flex-direction: column;
  gap: 12px;
  max-height: 520px;
  overflow-y: auto;
}
.support-center-msg { display: flex; flex-direction: column; gap: 6px; max-width: 86%; }
.support-center-msg--in  { align-self: flex-start; }
.support-center-msg--out { align-self: flex-end; }
.support-center-msg--system { align-self: center; max-width: 100%; }
.support-center-msg__head {
  display: flex;
  gap: 8px;
  font-size: 0.76rem;
  color: var(--sc-text-dim);
}
.support-center-msg__who { font-weight: 600; color: var(--sc-text-muted); }
.support-center-msg__body {
  background: rgba(255, 255, 255, 0.05);
  border: 1px solid var(--sc-card-border);
  padding: 10px 13px;
  border-radius: 14px;
  border-bottom-left-radius: 4px;
  font-size: 0.95rem;
  line-height: 1.5;
  white-space: pre-wrap;
  word-break: break-word;
}
.support-center-msg--out .support-center-msg__body {
  background: rgba(246, 197, 96, 0.16);
  border-color: rgba(246, 197, 96, 0.3);
  color: var(--sc-text);
  border-bottom-left-radius: 14px;
  border-bottom-right-radius: 4px;
}
.support-center-msg--system .support-center-msg__system-text {
  background: rgba(255, 255, 255, 0.04);
  border: 1px dashed var(--sc-card-border);
  color: var(--sc-text-muted);
  padding: 6px 12px;
  border-radius: 999px;
  font-size: 0.8rem;
}
.support-center-msg__atts {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 2px;
}
.support-center-att {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  text-decoration: none;
  color: var(--sc-text);
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid var(--sc-card-border);
  border-radius: 10px;
  padding: 6px 9px;
  font-size: 0.84rem;
  transition: background 0.15s;
}
.support-center-att:hover { background: rgba(255, 255, 255, 0.08); }
.support-center-att--img { padding: 4px; }
.support-center-att--img img {
  width: 110px;
  height: 110px;
  object-fit: cover;
  border-radius: 8px;
  display: block;
}
.support-center-att__icon { display: inline-flex; align-items: center; color: var(--sc-text-muted); }
.support-center-att__icon svg { width: 16px; height: 16px; display: block; }
.support-center-att__meta { display: flex; flex-direction: column; }
.support-center-att__name { font-weight: 500; }
.support-center-att__size { font-size: 0.72rem; color: var(--sc-text-dim); }

.support-center-msg__tag {
  font-size: 0.72rem;
  color: var(--sc-text-dim);
  margin-top: 2px;
}

.support-center-reply {
  background: var(--sc-card-bg);
  border: 1px solid var(--sc-card-border);
  border-radius: var(--sc-radius);
  padding: 14px;
  display: flex;
  flex-direction: column;
  gap: 10px;
}
.support-center-reply--closed { background: rgba(255, 91, 109, 0.06); border-color: rgba(255, 91, 109, 0.18); }
.support-center-reply--closed p { margin: 0; color: var(--sc-text-muted); font-size: 0.88rem; }
.support-center-reply__row { display: flex; gap: 10px; flex-wrap: wrap; }
.support-center-reply__actions { display: flex; gap: 8px; flex-wrap: wrap; justify-content: flex-end; }

/* --- Сайдбар-ссылка --- */
.sidebar-support-center-link { position: relative; }
.sidebar-support-center-badge {
  position: absolute;
  top: 6px;
  right: 8px;
  background: var(--sc-accent);
  color: var(--sc-accent-text);
  font-size: 0.7rem;
  font-weight: 700;
  padding: 1px 7px;
  border-radius: 999px;
  line-height: 1;
  min-width: 18px;
  text-align: center;
  box-shadow: 0 4px 10px rgba(246, 197, 96, 0.35);
}

/* --- Встроенный чат (левая колонка #/support-center) --- */
.support-center-chat {
  display: flex;
  flex-direction: column;
  background: var(--sc-card-bg);
  border: 1px solid var(--sc-card-border);
  border-radius: var(--sc-radius);
  height: 640px;
  max-height: calc(100vh - 200px);
  min-height: 480px;
  overflow: hidden;
  position: sticky;
  top: 24px;
}
.sc-chat__header {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 14px 16px;
  border-bottom: 1px solid var(--sc-card-border);
  background: rgba(255, 255, 255, 0.02);
}
.sc-chat__operator { display: flex; align-items: center; gap: 12px; min-width: 0; }
.sc-chat__avatar {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background: rgba(246, 197, 96, 0.1);
  border: 1px solid rgba(246, 197, 96, 0.25);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  color: var(--sc-accent);
  overflow: hidden;
  flex: 0 0 auto;
}
.sc-chat__avatar img { width: 100%; height: 100%; object-fit: cover; }
.sc-chat__info { display: flex; flex-direction: column; gap: 2px; min-width: 0; }
.sc-chat__name { font-weight: 600; font-size: 0.96rem; line-height: 1.2; }
.sc-chat__status {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  color: var(--sc-text-muted);
  font-size: 0.8rem;
}
.sc-chat__status-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--sc-text-dim);
  box-shadow: 0 0 0 2px rgba(255, 255, 255, 0.05);
}
.sc-chat__status-dot.is-online { background: var(--sc-ok); box-shadow: 0 0 8px rgba(91, 210, 138, 0.55); }
.sc-chat__status-dot.is-away { background: var(--sc-warn); box-shadow: 0 0 8px rgba(255, 208, 107, 0.45); }

.sc-chat__messages {
  flex: 1 1 auto;
  overflow-y: auto;
  padding: 16px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  scroll-behavior: smooth;
}
.sc-chat__loading,
.sc-chat__empty {
  margin: auto;
  color: var(--sc-text-muted);
  text-align: center;
  font-size: 0.9rem;
  max-width: 320px;
  line-height: 1.5;
  padding: 24px 12px;
}
.sc-chat__empty-title { font-weight: 600; color: var(--sc-text); margin-bottom: 6px; }

.sc-chat-msg {
  display: flex;
  flex-direction: column;
  gap: 4px;
  max-width: 86%;
}
.sc-chat-msg--in { align-self: flex-start; }
.sc-chat-msg--out { align-self: flex-end; }
.sc-chat-msg--system { align-self: center; max-width: 100%; }
.sc-chat-msg__bubble {
  background: rgba(255, 255, 255, 0.05);
  border: 1px solid var(--sc-card-border);
  padding: 9px 13px;
  border-radius: 14px;
  border-bottom-left-radius: 4px;
  font-size: 0.93rem;
  line-height: 1.5;
  white-space: pre-wrap;
  word-break: break-word;
  color: var(--sc-text);
}
.sc-chat-msg--out .sc-chat-msg__bubble {
  background: rgba(246, 197, 96, 0.16);
  border-color: rgba(246, 197, 96, 0.32);
  border-bottom-left-radius: 14px;
  border-bottom-right-radius: 4px;
}
.sc-chat-msg__meta {
  display: flex;
  gap: 8px;
  font-size: 0.72rem;
  color: var(--sc-text-dim);
  padding: 0 4px;
}
.sc-chat-msg--out .sc-chat-msg__meta { justify-content: flex-end; }
.sc-chat-msg__atts { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 4px; }
.sc-chat-msg__att {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  background: rgba(255, 255, 255, 0.05);
  border: 1px solid var(--sc-card-border);
  padding: 5px 8px;
  border-radius: 8px;
  font-size: 0.8rem;
  color: var(--sc-text);
  text-decoration: none;
}
.sc-chat-msg__att:hover { background: rgba(255, 255, 255, 0.08); }
.sc-chat-msg__att--img { padding: 3px; }
.sc-chat-msg__att--img img {
  width: 110px;
  height: 90px;
  object-fit: cover;
  border-radius: 6px;
  display: block;
}

.sc-chat-system {
  display: block;
  width: 100%;
}

.sc-chat__file-preview {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 14px;
  border-top: 1px solid var(--sc-card-border);
  background: rgba(255, 255, 255, 0.03);
  font-size: 0.85rem;
  color: var(--sc-text-muted);
}
.sc-chat__file-preview.hidden { display: none; }
.sc-chat__file-preview img {
  width: 36px; height: 36px; object-fit: cover; border-radius: 8px;
}
.sc-chat__file-preview-name { flex: 1; min-width: 0; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; color: var(--sc-text); }
.sc-chat__file-preview-remove {
  background: none;
  border: none;
  color: var(--sc-text-muted);
  cursor: pointer;
  padding: 4px 6px;
  border-radius: 6px;
}
.sc-chat__file-preview-remove:hover { color: var(--sc-danger); background: rgba(255, 91, 109, 0.12); }

.sc-chat__footer {
  display: flex;
  align-items: flex-end;
  gap: 8px;
  padding: 10px 12px 12px;
  border-top: 1px solid var(--sc-card-border);
  background: rgba(255, 255, 255, 0.02);
}
.sc-chat__icon-btn {
  width: 38px; height: 38px;
  border-radius: 12px;
  border: 1px solid var(--sc-input-border);
  background: var(--sc-input-bg);
  color: var(--sc-text-muted);
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex: 0 0 auto;
  transition: background 0.15s, color 0.15s, border-color 0.15s;
}
.sc-chat__icon-btn:hover { background: rgba(255, 255, 255, 0.09); color: var(--sc-text); }
.sc-chat__icon-btn:disabled { opacity: 0.5; cursor: not-allowed; }
#scChatInput {
  flex: 1 1 auto;
  background: var(--sc-input-bg);
  border: 1px solid var(--sc-input-border);
  border-radius: 12px;
  padding: 10px 14px;
  color: var(--sc-text);
  font: inherit;
  font-size: 0.95rem;
  resize: none;
  min-height: 38px;
  max-height: 140px;
  outline: none;
  line-height: 1.4;
  transition: border-color 0.15s, background 0.15s;
}
#scChatInput:focus { border-color: var(--sc-input-focus); background: rgba(255, 255, 255, 0.08); }
.sc-chat__send {
  width: 38px; height: 38px;
  border-radius: 12px;
  border: none;
  background: var(--sc-accent);
  color: var(--sc-accent-text);
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex: 0 0 auto;
  box-shadow: 0 8px 22px rgba(246, 197, 96, 0.22);
  transition: background 0.15s, transform 0.15s;
}
.sc-chat__send:hover { background: var(--sc-accent-strong); }
.sc-chat__send:disabled { opacity: 0.55; cursor: not-allowed; transform: none; box-shadow: none; }

.sc-chat__guest {
  margin: auto;
  display: flex;
  flex-direction: column;
  gap: 10px;
  text-align: center;
  padding: 30px 22px;
  color: var(--sc-text-muted);
}
.sc-chat__guest-title { font-weight: 600; color: var(--sc-text); font-size: 1rem; }
.sc-chat__guest-text { font-size: 0.88rem; line-height: 1.5; }
.sc-chat__guest .support-center-btn { align-self: center; }

/* --- Мобильная адаптация --- */
@media (max-width: 980px) {
  .support-center-layout { grid-template-columns: 1fr; }
  .support-center-chat { position: static; height: 560px; max-height: 70vh; }
}
@media (max-width: 700px) {
  .support-center-page { padding: 18px 12px 60px; }
  .support-center-page__header { padding: 16px; }
  .support-center-page__title { font-size: 1.35rem; }
  .support-center-page__subtitle { font-size: 0.88rem; }
  .support-center-page__actions { width: 100%; }
  .support-center-page__actions .support-center-btn { flex: 1 1 auto; justify-content: center; }
  .support-center-toolbar { flex-direction: column; align-items: stretch; }
  .support-center-toolbar__cta { margin-left: 0; width: 100%; justify-content: center; }
  .support-center-field-row { grid-template-columns: 1fr; }
  .support-center-files { grid-template-columns: 1fr; }
  .support-center-msg { max-width: 100%; }
  .support-center-detail__subject { font-size: 1.1rem; }
  .support-center-form__actions { flex-direction: column; }
  .support-center-form__actions .support-center-btn { width: 100%; justify-content: center; }
  .support-center-chat { height: 520px; }
}